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This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure. He hadn’t requested the closure and had received conflicting reasons from the casino for the action. Despite the account closure, he had been notified that his withdrawal was approved but hadn’t received any funds. The issue państwa subsequently resolved, with the player confirming receipt of his winnings. Despite providing screenshots of the verification confirmation, the casino is uncooperative.
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Despite having all documents approved and being told owo wait for a withdrawal, the situation remained unresolved. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents. Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had owo reject the complaint due to a lack of communication from the player. The player from Alberta was unable owo withdraw funds due to a lock placed on their account by casino management. Despite being KYC verified and reaching out to customer support, he received w istocie help or resolution, which led owo frustration and plans to boycott the casino.
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